Lightwater Valley Reviews

I have never been here before. I took my 10 and 16 year old Grand kids on the 2nd July 2022. On entering the park, you are greeted by the Dinosaurs. They are extinct, we all know that, however the ones in the park are way past there sell by date. You can see the splits in them and the animatronics through the splits in the outer layers. The Ultimate was not working and has not been for 3 years, a lot of the rides were off, there were no more birds of prey, no shows of any sort going on. The park is very tired and in need of a major overhaul. I can now understand why the cost of the tickets were so low. The staff were all amazing and very happy, polite, friendly and courteous. Unfortunately I will not be revisiting this attraction. It is well past an attraction now. Shame. A good day was had with slight disappointments along the way.

I honestly was so disappointed when I went. They took the best rides away like black peal, ultimate isn’t even on and that was supposed to be the best ride there. I get that you are making in to a children friendly theme park but before it had rides for all ages and now adults and teenagers are thinking it’s bad and honestly dissatisfied.

Saturday 11,th June 2022 yesterday we had an amazing birthday party at light water valley their party packages are amazing and are a very good price my son and all his school friends had an amazing day I would recommend you to have a child's birthday party at light water valley the manager Gemma was amazing couldn't do enough for you and all the staff was amazing too we will be returning again soon

Aimed at under 12s but my 9yr old found the rides limited and not too entertaining. It's not clear why adults have to pay full entry price when there arent any specific adult attractions.
Queuing wasn't bad but it seemed a quiet day overall, ride operatives looked disinterred and surly.
Won't rush back.

Went today for a family day out was absoulty terrible my 2 year old went on 1 ride due to his height even with a adult he wasent allowed on disgracfull .. same as my nephew went on 2 rides all day as he wasent tall enough total waste of money and day

We went Lightwater Valley yesterday which is ment to be for under 12s. Don't bother. Ques were horrendous for starters. Then you were either to tall or not tall enough. Went with all under 12s. Some rides closed. It was over crowded and just so stressing. The staff except for the lovely lady on the caterpillar ride are mostly grumpy and slow. Thank you to the lovely lady for ending our day in smiles.
Warning to all don't bother wasting your money and time. Lightwater Valley Theme Park

P.s think the fairground has more rides and probably spend the same amount.

Took my 2 year old today he had a great time . Loads of rides we never actually queued for one ride . He was the happiest little boy . I enjoyed the day and would recommend it to all parents with toddlers . My only grumble the burgers not good . That though against the entry price and number of rides he had I forgive them thanks for a brilliant day

Had to re arrange a booking due to hotel cancelling at the last minute. Phoned and staff made a re booking at ease, great service

This attraction is by far the worst since lockdown was eased, got to the attraction at 10:45 mass unorganised ques when getting in no staff monitoring this people didnt know where to stand there was a few dots on the floor but didnt indicate where it started or finished, no staggered entry times to avoid this no social distancing what so ever this is the only place I have been to that was like this,

Second went for dinner once again no social distancing was being followed in ques, tables where a mess noone was going round with sanitiser I had to ask for some and wipe my own table,

Ques for rides again just people squashed together,

I am exempt from wearing a mask, got on every ride apart from one where I was basically spoken to like I was stupid apparently needed a white wrist band this is my fault I didnt see it on the website,but I dont see why anyone should have to be asked to be labelled again been to many attractions this is the only one that I've seen this system, or if this is the rule it should be pointed out upon entry and followed throughout the park not just by one person,

Sent an email to the park regarding my points received an email back quickly only going over the mask issue even though I'd made four points, it was pointed out that all staff had health and safety training yet only one person was following the park rules so may need to be revisited,

We left the park early and disappointed, I really hope things are looked at soon as big crowds with no social distancing across the park will literally be a breeding ground for covid,

My 2 year old daughter dropped her Teddy over the side of the train, she leant against the door of the train, which flew open, allowing her to fall on to the track whilst the train was still moving. Astonishingly she wasn't seriously injured but potentially it could have been far worse. We were disappointed that LWV, didn't get in touch to make sure she was alright and explain how the incident could have possibly occured. In my mind there is no way that the weight of a two year old could push open one of those doors. I wrote LWV and this is the response I got from the General Manager. Possible the worse customer service I have ever witnessed.

" I am sorry you were disappointed that no one called you regards your daughter and husbands wellbeing, but as both your daughter and husband appeared to have no signs of any injury and declined the offer of first aid we assumed they were both fine.

I too am concerned as to how the incident happened given your daughter was under the supervision of her father. If she were seated correctly there is no danger she could have fallen from the train so I am unsure how she could have leaned over the door and that it opened.



I have spoken to the train operatives both who are very experienced, reliable and of a mature age and they inform me that all the carriage doors were all checked prior to the train departure and all door locks were securely fastened. The doors again were checked following the incident and they all functioned as they should and closed securely. I, myself have checked all the doors and once locked they will not pull open.

The train speed at the time we calculated to be less than 4 mph as the train was coming to the end of the ride and our scare operatives walk alongside the train in character for effect. It was one of our character actors who came to the aid of your husband and daughter.



The train has operated for 35 years and to my knowledge no one has fallen from it, that said given what happened rest assured we will of course be reviewing our procedures."

We went on Saturday with the kids and it was a really good day out.

We had a great day out here with our 5 and 7 year old.
plenty of rides for this age range.
Loads and loads of green space as well to just run and play.
Loved it - well done.
Doesn't get a 5 star though as it needs to better its shows!

I LOVE IT I WANT TO KEEP THE BLACK PEARL I would kiss the ride if I could